CRM / Service Mgmt Solutions
Welcome to the CRM, Service Management solutions research pavilion. Here you will find information from the leading vendors of these solutions and services in Australia, including articles, case studies, demos, web links, contact details, white papers and brochures to assist you to research and determine the best solution for your company. Visit the iStart Diary for events and seminars on this subject in your local area. All vendors show cased look forward to assisting you with your enquiries.
Solution Providers
Star is a market leading organisation in business management software solutions. Our expertise covers the areas of ERP, CRM, HRM, SCM, Distribution, Job costing, eBusiness, eTimesheets and Financial Management. Our team can guide you through the entire process including, System Design, Implementation, Training, Consulting, as well as Customisation & Programming when required.
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Develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledge base, and reporting tools with Microsoft Business Solutions CRM modules. Microsoft CRM is easy to deploy, integrate, and customise.
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Crossware CRM was developed right here in New Zealand, and has been implemented by leading local businesses, as well as organizations across Asia and the Pacific.
Crossware’s solution is perfect for a sales team that utilizes laptops, and requires instant off-line access.
Crossware CRM: “people-centric” software to build your market-share!
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FrontRange Solutions delivers next generation business application solutions by providing service management, CRM and voice applications on an integrated platform which provides; enterprise-class functionality; fast implementation and time to benefit; low total cost of ownership; ease of use; and affordability.
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Sage Business Solutions is a subsidiary of Sage Software Australia, one of the leading suppliers of business management software and related products and services to small and medium sized businesses.Sage Business Solutions has an extensive suite of world-class CRM and ERP solutions designed to increase productivity, reduce costs and provide competitive advantage for large, medium and small businesses ranging from enterprises with over 500 employees to single office/home office operations.
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Enabling is a recognised leader in the provision and support of business management applications throughout Australia and New Zealand, especially in the areas of technical and development expertise, solution design and long-term customer service.
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With thousands of customers globally, NetSuite has earned numerous awards for market leadership and innovation. Customers, analysts and press recognize that NetSuite alone provides integrated front office CRM, back-office ERP, and ecommerce in one powerful application with the modularity and flexibility to meet your specific business needs. NetSuite solutions and applications provide real-time business intelligence on every department within your company and eliminate the majority of IT costs and the headaches that go with them.
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Greentree (who were recently recognised as one of 25 global rising stars by MIS magazine) presents a comprehensive CRM solution designed to add-value to your enterprise. Highly effective for most mid-size businesses; with management of customers, sales and service processes. With its partners, Greentree delivers rapid implementation services, helping customers with low-cost, low-risk deployment and very responsive ongoing support.
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Professional Advantage has worked with over 1000 organisations on a variety of projects, from solutions across multiple departments and CRM components, to focused implementations such as accounting systems upgrade.
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CRM solutions are designed to maximise sales and marketing effectiveness as well as increasing customer satisfaction in an age where customers can interact with businesses in many new ways. As well as the traditional forms of interaction such as face-to-face contact with field sales staff or store attendants, customers may now contact an organisation through call centres, online stores, or email. In order to maximise each opportunity from a customer interaction, enterprises need to co-ordinate all of these customer 'touch-points.’
By knowing all previous interactions and transactions that the company has had with any given customer, regardless of channel, and by delivering that information to front office staff in real-time, the next time that customer interacts with the company, the company will be in a position to both satisfy that customer on the one hand, and drive revenue by selling complementary services and products on the other.
CRM solutions provide for the functionality to be able to integrate these 'touch-points' and to analyse, process and report this information to front-line sales and marketing departments at each customer contact. Organisations gain a personalised, or unified, view of their customers, in order to better understand their customers unique demographics and create customer profiles to be used by the sales and marketing departments.
Some organisations that have re-engineered their CRM processes have reported spectacular revenue increases and reductions in the cost of sales, while other implementations have generated minimal gains or no improvements at all.
Experience has proven that any CRM implementation project should be managed in a staged approach starting with core CRM functionality that addresses the most frustrating issues facing the support, sales and marketing departments, rather than management or enterprise-wide functionality. This approach ensures the vital involvement and buy-in of the end users of the system right from the outset. Additional enterprise-wide functionality will then be simpler to implement.
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CRM that delivers: what you can do NOW to make it work! |
Despite the fortunes being spent on CRM software, if your tools and your people aren’t correctly lined up, you’re probably missing your target. The good news is that working largely with existing technology, you can align people and processes to unlock maximum CRM value. |
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Silver bullet? CRM on demand |
Is the software-as-a-service model of delivering CRM just a wave like any other or a Tsunami force your business can’t ignore? CRM expert Trudy Barnett investigates. |
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You want CRM with that? |
Having made the decision to get serious about Customer Relationship Management (CRM), what does a business need to do to make the CRM dream a reality? Do you opt for a ERP solution with a built in CRM module – or go for a standalone CRM package? Davd McNickel investigates the options. |
