All Industry Reports
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Where is business focusing for technology ROI?
A good return on dollars spent on IT in these tough times should be a pre-requisite to investment – right? iStart asked those who know where to find it and got some surprising answers. Johanna Bennett reports... Tell me more

Five tips for getting to BI heaven
IBM’s five ‘best practice’ tips will point you towards business intelligence nirvana – and greater profits and cost-containment, according to Big Blue’s Mac Bryla. Johanna Bennett reports... Tell me more

Social CRM: Hype or Holy Grail
Social CRM is the new buzz-phrase. But what does it mean and, more importantly, what can it do for your business? Graham Medcalf investigates... Tell me more

Contact centre wallflowers take to the dance floor
The contact centre is finally coming into its own, as this shy, retiring part of the business becomes increasingly important. Its technology is moving out into the larger business, while internally technology becomes ‘social’ and increasingly sophisticated... Tell me more

‘All you can eat’ Broadband - do we really need it?
New Zealanders will have to stump up $350 each for the planned NZ$1.5 billion UFB network, while Australians will pay nearly $2,000 for their A$43 billion NBN network. The question is: What will we use them for and will it be worth the financial pain? Johanna Bennett takes a look... Tell me more

Every map tells a story
You could call them maps with attitude. They’re maps with business intelligence information overlaid on them and they can provide rich insights into business performance... Tell me more