9 & 16 September: ThinkXChange event series for financial services

Turning your customer into your advocate 

IBM and Thunderhead invite you to attend a business briefing to discuss the insights behind driving customer loyalty and brand advocacy specifically in the Financial Services sector.

Continual market change and increased customer sophistication are driving Financial Services businesses to re-focus on the most efficient ways of protecting what they have - their existing customers.

Key topics to be addressed by our expert speakers are:

  • How do you maximise every interaction you have with customers?
  • How can you provide options for the ways customers engage with you?
  • Are your interactions with your customers personal and relevant to their needs?
  • Does your customer correspondence account for generational preferences?
  • Is your customer communication limited by your technology capabilities or relationship focused outcomes?

Who should attend
Business, Marketing and IT executives concerned with growing customer retention and loyalty.

When & Where
Tuesday 9 September 2008
Melbourne, IBM Southbank, 7.30am
          
Tuesday 16 September 2008
Sydney, IBM Pyrmont, 7.30am

For more information and to register click here

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