Telstra Awards App outsourcing to Accenture

Accenture has signed a five-year, multi-million-dollar application outsourcing contract with Telstra, to maintain the telco’s customer care and billing platform, which Accenture helped design and deploy...

Under terms of the contract, Accenture will be responsible for the ongoing management of the platform and ensuring that it operates effectively through further migrations and software releases.

“Telstra is now offering Australians a world-class customer care experience as a direct result of the implementation of our new customer care and billing platform,” said Tom Lamming, Telstra’s transformation and technology advisor.

“Accenture has worked with us on the transformation journey since the beginning, so this is a logical extension of the work they have already performed.”

Accenture led the development and implementation of the customer care and billing platform as part of Telstra’s business transformation program. Telstra has migrated more than 5 million consumer customers and 8.5 million services to a new platform, processing hundreds of thousands of orders and millions of bills, with no increase in complaint volumes.

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