Unified communications services market worth $340m

The Australian unified communications (UC) services market earned an estimated $340.2 million in 2007 with hosted services such as conferencing, email and telephony accounting for 55.7 percent of revenue...

Expenditure on all UC services is expected to remain cautious over the coming two years due to the current financial turmoil.

Notwithstanding, revenues are expected to more than double to $785.9 million by 2014, at a compound annual growth rate of 12.7 percent between 2007 and 2014. The figures are contained in the latest UC analysis to be released by consulting company, Frost & Sullivan: ‘Australia Unified Communications Services Report 2008’.

Australian interest in UC technologies is creating large revenue opportunities for service providers, and global and local system integrators. As UC calls for integration of various applications plus integration to overall business processes, projects are typically complex and require a significant understanding of network, voice and desktop components. This has resulted in integration and implementation services becoming the second biggest revenue contributors to the total UC services sector, accounting for 16.2 percent in 2007. This figure is expected to rise to 21.7 percent of total services revenue by 2014.

The relative infancy of the UC market and continual development of new applications also mean that there is a limited number of system integrators with the depth of skills required to support fully-fledged UC deployments.

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