Case Studies
The seven deadly sins of selecting business systems
The IT industry has a bad reputation based on the failure rate of its projects. The seeds of project failure are often sown in the selection stage. By avoiding the ‘sins’ highlighted in this white paper you can minimise your chance of becoming another casualty… READ MORE >
Business Process Management: a change for the better
In the ultra-competitive corporate environment, business process management is a powerful tool which shouldn’t be overlooked, writes Gary Collier of PricewaterhouseCoopers... READ MORE >
10 ‘must ask’ questions when buying a mid-market ERP solution
As more ERP vendors focus their offerings at mid-tier organisations, the ERP choices available in this sector can be bewildering. Big brand or small, horizontal or vertical, onsite or virtual? For managers looking to either install, replace or upgrade their systems, these 10 questions should be top-of-mind when making this critical ERP selection decision... READ MORE >
You want CRM with that?
Having made the decision to get serious about Customer Relationship Management (CRM), what does a business need to do to make the CRM dream a reality? Do you opt for a ERP solution with a built in CRM module – or go for a standalone CRM package? Davd McNickel investigates the options... READ MORE >
Silver bullet? CRM on demand
Is the software-as-a-service model of delivering CRM just a wave like any other or a Tsunami force your business can’t ignore? CRM expert Trudy Barnett investigates... READ MORE >
Get smart! 3 steps to better Business Intelligence
Businesses today are continually asking how to cut expenses and improve profitability. Increasingly, a comprehensive Business Intelligence solution is the tool they’re turning to for answers – David McNickel finds out how it’s done... READ MORE >
Why Mobility solutions stack up - in $ and sense
Having staff moving from job to job more efficiently and transaction information flowing straight into your back-end systems, is the sure fire way to get greater revenue and productivity from your mobile teams. Read on to find out how... READ MORE >
Get Smart!
What is a smartphone and why would you want one? Rob Bridgman explores the ever evolving world of the smart device... READ MORE >
CRM that delivers: what you can do NOW to make it work!
Despite the fortunes being spent on CRM software, if your tools and your people aren’t correctly lined up, you’re probably missing your target. The good news is that working largely with existing technology, you can align people and processes to unlock maximum CRM value... READ MORE >
Big vendors get wise to Business Intelligence
Business Intelligence is now high up on the list of corporate IT priorities but a host of BI acquisitions by major IT vendors last year appears to be changing many aspects of the BI landscape in 2008 – so what will this mean for your business?.. READ MORE >
How to design intelligent business processes
As business operations become increasingly more complex, enterprises require enhanced business intelligence at the deepest level - embedded within essential business processes. So how is this accomplished?.. READ MORE >
Why Business Process Management?
Business Process Management isn’t just about reducing paper. It allows you to re-engineer processes, achieve operational efficiencies and extend workflows to suppliers and customers, as well as breathing new life into legacy systems... READ MORE >
A CEO's guide to VoIP/Unified Communication
Productivity justifications are taking over from costs savings as the main drivers for VoIP and IP Telephony implementations, finds Simon Hendery... READ MORE >
Extreme ERP: Leveraging your investment
ERP systems are evolving. Once just glorified backroom accounting tools, they are now integrated solutions spanning a growing number of organisational processes. What are ERP buyers demanding today and how are the vendors delivering?.. READ MORE >
It's easy being Green - 7 ways to use technology
With consumer awareness of environmental issues at an all-time high, there is an increasing expectation businesses embrace sustainability principles. To do so will typically make financial sense. Stephen Withers explores eight easily-implementable ways to cut your corporate carbon footprint... READ MORE >
Technology: the missing link in the chain?
It's possible to gain huge productivity, efficiency and accuracy benefits by using technology to fully integrate your supply chain. So what's holding Australian businesses back?.. READ MORE >
Get smart! Get out of the office
Smartphone capabilities and options are constantly evolving. We investigate what today's technology can offer the mobile executive... READ MORE >
10 ways to recession-proof your business
When it comes to guiding your business through tough economic times, are you an ostrich, a bull or a fox? Read on to find out how foxes thrive during a recession... READ MORE >
Business Intelligence by the numbers
There's no doubting that a good BI solution can be a highly effective tool for turning a mountain of organisational data into a goldmine of insightful information. But just how well are Australian organisations measuring their businesses and what kind of intelligence is BI really delivering? READ MORE >
Honour thy processes! Making BPM work
The promise of business process management is that it will bring together an organisation’s people, processes and technologies in a cohesive manner and ultimately enhance the business. But what are the secrets to making BPM work? We talk to organisations that have learned through experience... READ MORE >
The Internet is calling
Traditional thinking has been that VoIP-Type services for businesses needed to be run over private, dedicated networks rather than across the public internet. But have technological advances made enterprise-grade VoIP and Unified Communication over public networks a reality? READ MORE >
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