CRM Buyers Guide 2008
Ready to invest in a CRM solution? Then start research using iStart’s 2008 CRM Solutions Guide covering some of the leading options available locally, their functionality, reference sites and appropriateness for various size organisations…
Download 2008 CRM Solutions Guide as it appeared in the iStart magazine.
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Please click on the following links for full information on the leading CRM companies.
Cincom Systems of Australia
FrontRange Solutions: GoldMine & HEAT
Greentree International
Microsoft Pty Ltd
Oracle CRM On Demand
Oracle Siebel CRM
Sage Business Solutions: ACT! by Sage, Sage CRM, and Sage SalesLogix
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Vendor / Product |
aCincom Systems of Australia |
|
|
Key Client Sites |
ASC Pty Ltd; Thales; GKN Aerospace Engineering Services; Goodrich Aerospace; CEA Technologies; Mills Display; Designer Doorware; Manly Aluminium Windows; Stainless Metal Craft |
GoldMine: Aust Menopause Centre, Cliftons, Credit Union Services, Electropar, Exeloo, FAN Welding, JNJ Electrics, Mercury Connect, RoadRunner Records, Rocky Bay, State Super Financial Services, Tasman Orient. HEAT: Blacktop Construction, Collection House, DVS, Green’s Foods, Logan City Council, Sony Computer. |
|
Industries represented by Australian case studies |
Newly launched product into Australian market |
Manufacturing, Automotive, Business Services, IT, Construction, Telco, Financial |
|
Solution Overview |
Cincom Acquire, a selling and business acquisition solution for the sale and delivery of complex products and services. Respond to customer demand quickly, accurately and profitably. Cincom’s new comprehensive solution suite bridges the gap between front and back office systems. |
GoldMine CRM improves marketing and sales effectiveness by providing automated marketing campaigns, lead distribution, opportunity management and relationship management through every phase of the customer lifecycle. GoldMine supports business of all sizes and complexities. HEAT integrates your support centre, service level and knowledge management into one complete solution to reduce costs and increase operational productivity and allows you to manage information from various data bases. |
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Australia Sites/Users |
a |
100+ |
|
Target Client Size |
$50M+; 100 +employees |
HEAT: 1- 500 users. |
|
ASP/Hosted Option Available |
No |
No, next release |
|
Contact Mgmt |
Yes |
Yes |
|
Sale Force Mgmt |
Yes |
Yes |
|
Help Desk |
Yes |
Yes |
|
Call Centre Mgmt |
Yes |
Yes |
|
Marketing Mgmt |
Yes |
Yes |
|
Loyalty Program Mgmt |
No |
Yes |
|
Knowledge Base |
Yes |
Yes |
|
Out of Box PDA Access |
No |
Yes |
|
Out of Box ERP Connectors |
Yes, SAP, MS Dynamics AX |
No |
|
Software Licensing Costs |
Modulised pricing. Total investment also dependant upon number of named users. |
a |
|
Local Resellers |
Acquire is a new product and is initially to be sold directly via Cincom. A channel partner network is to be established. |
FrontRange is sold through a directory of Reseller partners. |
|
Contact Details |
Graeme King |
|
Vendor / Product |
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Key Client Sites |
Hydroflow, Eurotec, National Education Agency, C&G Rothbury, Maria’s Pasta, Anglican Youthworks, Argus, Anglian Water, PA People, Leap, Galvin Marketing, Italiano, Synergy, AGR Pacific Asia, Toyota, Fox Studios |
Port of Brisbane Corporation, Sinclair Knight Merz, Global Advertising Products, Regnan, Microsoft, ING Group, Jones Lang Lasalle, Pumpkin Patch, Gizmo, Commtech Wireless, Aspect Packaging, A-Gas Australia |
|
Industries represented by Australian case studies |
Construction, Utilities, Distribution, Education, Financial Services, ITC, Manufacturing, Not For Profit, Services, Tourism, Wholesale |
Government, Financial Services, Professional Services, IT Services, Retail, Manufacturing, Utilities, Property Management |
|
Solution Overview |
Greentree is a Australasian based company specialising in developing and implementing effective CRM, e-business, distribution, manufacturing and financial management solutions. Built using JADE, Greentree delivers a completely on-line, real-time business solution, with all business functions totally integrated and full Microsoft Office connectivity. |
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships. Delivered through a network of channel partners providing specialised services, Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes across an entire business. |
|
Australia Sites/Users |
800+ Greentree sites 3000 ANZ Greentree International Products |
Worldwide there are over 14,000 businesses and 600,000 users. Local geographic breakdown not available. |
|
Target Client Size |
$5m to $500m |
From 5 users up. We have a wide range of small, midsized and large enterprise customers. |
|
ASP/Hosted Option Available |
Yes |
Yes, available as a hosted CRM service through a variety of Australian partners. |
|
Contact Mgmt |
Yes |
Yes |
|
Sale Force Mgmt |
Yes |
Yes |
|
Help Desk |
Yes |
Yes |
|
Call Centre Mgmt |
No |
Yes |
|
Marketing Mgmt |
Yes |
Yes |
|
Loyalty Program Mgmt |
No |
Yes, via customisation |
|
Knowledge Base |
Yes |
Yes |
|
Out of Box PDA Access |
Yes |
No, available soon |
|
Out of Box ERP Connectors |
Yes, fully integrated to Greentree |
No. A variety of integrations to leading ERP vendors and Microsoft Dynamics ERP products available from 3rd party partners. |
|
Software Licensing Costs |
Licensed on a concurrent user basis by suite, allowing cost effective pricing for different user counts in each area, eg Sales Management versus Service Management. Pricing starts at $2000 per 4 users. Windows NT/2000/XP server with Windows clients Linux Server |
Microsoft Dynamics CRM 4.0 is licensed on a server plus CAL (client access license) basis. License agreement changes address additional user scenarios, call centre and shift worker scenarios. A CRM External Connector license licenses your CRM server to be accessed by people external to your organisation (not employed by you) through a web portal. |
|
Local Resellers |
Greentree is sold via an Authorised Partner network located through Australia. Enabling Star Business Solutions |
A directory of Australian partners is available on our web site here. Customers interested in a subscription to Microsoft Dynamics CRM as a hosted software service can find a list of our hosting partners here. Email Professional Advantage
Enabling |
|
Contact Details |
Graham Hill |
Microsoft Dynamics Specialist, Microsoft Australia |
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Vendor / Product |
eOracle CRM On Demand |
fOracle Siebel CRM |
|
Key Client Sites |
RPM Solutions, ANZ, Sensis, 3M, Surf Lifesaving New Zealand, Heat and Control Pty Ltd, Carat Jewellery Limited, Aquion Pty Ltd, InFact |
Australian Finance Group Ltd, RPM Solutions Pty Ltd, VicUrban, Virgin Mobile (Australia) Pty Ltd, Westpac Banking Corporation, AMP, ATO, Country Energy, Department of Human Services Victoria, Optus |
|
Industries represented by Australian case studies |
Telecommunications, Manufacturing and Distribution, Retail, Construction, Financial Services, Professional Services, Technology, Pharmaceuticals, Not for Profit |
Telecommunications, Manufacturing and Distribution, Retail, Construction, Financial Services, Professional Services, Government, Technology, Utilities |
|
Solution Overview |
Easy-to-use subscription-based CRM for sales, service, marketing, and contact-center operations. Interactive dashboards and advanced analytics for real-time insight and historical analysis. Prebuilt integrations and flexible Web Services to help you integrate your business processes |
Oracle’s Siebel CRM enables organisations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers: Comprehensive CRM capabilities, Tailored industry solutions, Role-based customer intelligence and pre-built integration |
|
Australia Sites/Users |
#sites – 100 + #users – 5,000 + |
300 + sites 10,000 + users |
|
Target Client Size |
1 - unlimited users |
$100M + revenue |
|
ASP/Hosted Option Available |
Yes |
Yes |
|
Contact Mgmt |
Yes |
Yes |
|
Sale Force Mgmt |
Yes |
Yes |
|
Help Desk |
Yes |
Yes |
|
Call Centre Mgmt |
Yes |
Yes |
|
Marketing Mgmt |
Yes |
Yes |
|
Loyalty Program Mgmt |
Yes |
Yes |
|
Knowledge Base |
Yes |
Yes |
|
Out of Box PDA Access |
Yes |
Yes |
|
Out of Box ERP Connectors |
Yes, most major packages |
Yes, most major packages |
|
Software Licensing Costs |
Licencing is subscription based, from USD$70 per user, per month |
Licensing depends on CPU and limited usage or enterprise usage |
|
Local Resellers |
CRM NOW Ltd Galway People Services Software Ltd Jigsaw Services Ltd Phoenix IT&T Consulting Ltd RedRock Consulting Ltd Whats Vanilla Ltd / Coretec Solutions Bright Blue Solutions |
Yes – mutiple - from independant IT and industry specialists, to Global SIs Bright Blue Solutions |
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Contact Details |
Oracle |
Oracle |
|
Vendor / Product |
gSage Business Solutions: ACT! by Sage, Sage CRM, and Sage SalesLogix |
|
Key Client Sites |
Samsung, Nissan, Rip Curl, Philmac, Verbatim, Adelaide Arts Festival, NG Spark Plugs, Thomson Financial |
|
Industries represented by Australian case studies |
Tourism, Not-for-Profit, Sport, Manufacturing, Real Estate, Education, Business Services, Agribusiness, ICT, Entertainment, Automotive, Financial Services |
|
Solution Overview |
Sage CRM offers best practice CRM capabilities with powerful workflow functionality and full integration to Sage Accpac ERP. SalesLogix delivers customisable cost-effective CRM solution on web, windows and mobile devices. ACT! by Sage is best value contact and customer manager solution enabling individuals and small business customers to instantly access key contact and customer information, manage and prioritise activities, and track all contact-related communications. |
|
Australia Sites/Users |
a |
|
Target Client Size |
SalesLogix: 5+ Sage CRM.com: 1+ Sage CRM: 5+ ACT! By Sage: 1+ |
|
ASP/Hosted Option Available |
Yes |
|
Contact Mgmt |
Yes |
|
Sale Force Mgmt |
Yes |
|
Help Desk |
Yes |
|
Call Centre Mgmt |
Yes |
|
Marketing Mgmt |
Yes |
|
Loyalty Program Mgmt |
Yes |
|
Knowledge Base |
Yes |
|
Out of Box PDA Access |
Yes |
|
Out of Box ERP Connectors |
Sage Accpac ERP, Sage Accpac Pro, Sage Timberline, MYOB, and Quicken |
|
Software Licensing Costs |
Sage SalesLogix starts from $5120 AUD for 5 users Sage CRM. com starts from $100 AUD per month per user Sage CRM starts from $1995 AUD for server licence and $820 AUD per user ACT! By Sage starts from $279 AUD for 1 user |
|
Local Resellers |
Sage has over 140 Resellers and Business Partners in Australia and New Zealand. Please call 13 SAGE to find a reseller near you. Enabling |
|
Contact Details |
Sage Business Solutions |
