|
Unified Communications a
Unified Communications creates unparalleled opportunities for dynamic organisations with rapidly expanding communication needs to realise resource and cost efficiencies.
Whether organisations need to replace an aging Private Branch eXchange (PBX) system to reduce the cost of doing business, streamline the call centre to improve customer service and help increase employee productivity, or capitalise on collaborative technologies to enable collaboration, they are recognising the importance of Unified Communications.
More than just phones or Voice over Internet Protocol (VoIP), Unified Communications is about connecting, communicating and collaborating using almost any device, any media and any method of communication - from voice to data to video - virtually anytime or anywhere.
With the right technology partner to help you understand, design and implement a Unified Communications business strategy, you can gain additional returns on your investment.
IBM's Unified Communications Strategy
IBM’s strategy for Unified Communications directly addresses this convergence of IT and business by focusing on empowering people to drive business innovation, organisational productivity and employee satisfaction, as well as optimising IT to help reduce costs.
Creating Opportunities For Business Innovation, Flexibility & Responsiveness
The true value of Unified Communications lies in its ability to help you empower your people by creating innovative and flexible business and communications processes. Your organisation can then use those processes to drive more benefits from your relationships internally and externally with partners, suppliers and customers.
And by consolidating disparate networks and standardising on common technology, you can help improve employee communication as well as responsiveness across the enterprise. The processes enabled by a Unified Communications environments can help you differentiate your organisation in a crowded marketplace.
IBM provides extensive product choices that go well beyond the more publicised capabilities of Unified Communications. We offer applications such as unified messaging, instant messaging, contact centre solutions, call accounting, storage, video conferencing, directory integration and workflow applications.
Read More
Back to top
What We Do b
Unified Communications – What we do
Readiness Assessment
This step delivers a comprehensive summary of your existing voice and data network capabilities, and forms the foundation for recommendations.
Installation
We supply the hardware necessary for net and off net calls together with standard options such as voice mail, and advanced PABX offerings.
Overall Project Management
IBM’s rigorous project management procedures include:
-
quality inspections
-
specification compliance inspections
-
problem resolution
-
processing of variation submissions
-
status reports and monitoring against budget
Support Services
As telephony specialists we can offer a comprehensive level of training and support programmes designed to lower total cost of ownership, which can be customised to fulfil specific customer needs.
Managed Services
IBM’s managed services utilise best practice network management tools and methodologies to maintain 24x7 availability for your Unified Communications network. While we watch your network, your staff can concentrate on mission critical applications and strategic projects.
Delivering a collaborative workforce
To meet these challenges of a rapidly changing business world, organisations are looking at technology solutions that can help give them an edge over the competition. By promoting better company-wide collaboration, Unified Communications solutions strengthen an organisation’s competitive position and deliver a measurable return on investment (ROI).
Read More
Back to top
Lotus Sametime – Award winning Platform for Unified Collaboration and Communications Lotus
IBM’s Lotus Sametime provides your business with a proven, market leading software platform for unified collaboration and communications. It offers integrated, enterprise Instant Messaging (IM), VoIP, video chats, Web conferencing, and audio integration options -- combined with the security features required for business use.
Enterprise IM and Web conferencing software for organizations of all sizes
Lotus Sametime software can help organisations communicate more effectively, reduce travel costs and burdens, decrease response times, and improve customer service. In addition, Lotus Sametime software also provides an answer for organizations concerned about the security and compliance risks associated with the unmanaged use of public IM networks.
Lotus Sametime Standard software can help organisations of all sizes to:
-
resolve problems & questions through clear, high-quality communications
-
access global teams in real time
-
communicate quickly with almost anybody (where regulation permits and with policy controls in place)
-
create relationships with colleagues around the world
-
work with others as if they are in the same room
-
offer access to the expertise and tacit knowledge throughout the organisation provide all of this within a security-rich system that can help minimize risk and promote regulatory compliance
Capabilities that are ready for business
Lotus Sametime software supports a wide variety of server operating systems (including Linux), and provides support for a wide variety of clients -- including Microsoft Windows, Apple Macintosh, and many supported mobile devices. Click here
Lotus Sametime Standard software’s capabilities include:
-
enterprise IM and presence
-
rich text, time stamps, spell check and emoticons
-
multi-way chat
-
built-in VoIP and point-to-point video
-
integration with e-mail and desktop productivity applications such as Microsoft Office, Microsoft Outlook, and IBM Lotus Notes
-
optional file transfer
-
integrated chat histories
-
location awareness
-
contact list with type-ahead and search
-
contact Business cards
-
managed interoperability with supported public IM networks
-
Web conferencing
-
integration with supported audio, video, and telephony systems
Read More
Back to top
IP Telephony c
-
Consulting and planning services designed to align IP Telephony strategies with business objectives
-
Network integration services for preparing networks for IP Telephony
-
Deployment services for integrating IP Telephony into a production environment
-
Managed services for helping to maintain optimal performance and reduce management costs
Read More
Back to top
Unified Messaging d
Highlights
- Can help improve customer service
- Supports employee collaboration
- Helps reduce costs associated with managing communications infrastructures
- Facilitates enhanced operational efficiency
Read More
Back to top
IP Contact Centre e
IBM Converged Communications Services – IP contact centre can help you plan and design a converged network architecture that assists you to create more effective contact centre processes, and integrate and manage applications. You can do it all while leveraging your existing IT investments and legacy systems.
Read More
Back to top
Video Conferencing over IP f
Closely following the Unified Communications model and utilising the same single network infrastructure, video conferencing gives companies the flexibility to maintain communication with individuals and businesses in situations where it may be impractical to travel or use other forms of communication.
IBM Capability
IBM is New Zealand’s premier provider of converged telecommunications solutions. We have the personnel, experience and depth of knowledge required to maximise the full power of your network and leverage greater productivity, profitability and competitive advantage for your resources.
Whether it's a minor improvement, for example adding voice mail, or a sweeping change such as converging your data and voice networks into one, we will deliver a solution that provides maximum reliability, performance and return on investment.
Our comprehensive portfolio of Unified Communications services includes:
-
Single multi-service network
-
Wireless Telephony Solutions
-
Unified Communications, IP Video & IP Data
-
Unified Messaging
-
IP Contact Centre solutions
-
Directory Integration and workflow applications
-
Call accounting
-
Security
-
Storage
-
Instant messaging
The IBM Advantage
IBM is recognised in the region as the leading provider of Unified Communications solutions, our experience is unparalleled – we have deployed one of the world’s largest IP Communications systems consisting of over 8000 IP phones, we have the largest install base of Unified Communication solutions across New Zealand and Australia, we have expertise and customers across all facets of Unified Communications solution offerings.
IBM’s expertise in the key technologies includes IP Telephony , Security, Remote Managed Services and Storage Networks. We can also provide the following services to help with your Unified Communications deployment:
Read More
Contact Details
For further information contact your IBM Concierge and mention priority code 2C7BM23D. They will connect you with an appropriate expert.
www-07.ibm.com/businesscenter/au/istart/index.html
1800 ASK IBM (1800 275 426)
Head Office:
Australian Head Office
IBM Australia Ltd
Level 13
IBM Centre
601 Pacific Highway
St Leonards NSW 2065.Head Office:
We know what we sell
We only sell what we know
Back to top
|
