CRM Software Solutions (Customer Relationship Management) and Service Management Software - iStart.com.au
Welcome to the CRM, Service Management solutions research pavilion. Here you will find information from the leading vendors of these solutions and services in Australia, including articles, case studies, demos, web links, contact details, white papers and brochures to assist you to research and determine the best solution for your company. Visit the iStart Diary for events and seminars on this subject in your local area. All vendors show cased look forward to assisting you with your enquiries.
Solution Providers
Professional Advantage has worked with over 1000 organisations on a variety of projects, from solutions across multiple departments and CRM components, to focused implementations such as accounting systems upgrade.
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Crossware CRM was developed right here in New Zealand, and has been implemented by leading local businesses, as well as organizations across Asia and the Pacific.
Crossware’s solution is perfect for a sales team that utilizes laptops, and requires instant off-line access.
Crossware CRM: “people-centric” software to build your market-share!
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Legrand CRM seamlessly integrates with today’s most popular accounting packages to offer growing businesses and mid-sized organisations a feature-rich, user-configurable solution where all your available customer knowledge is never more than ‘one click away’. Legrand CRM does this by delivering a central repository for company, contact and key account management, sales force and sales opportunity tracking, marketing campaign management, customer service, web lead capture automation, plus powerful team collaboration capabilities. And, because Legrand CRM is so easy-to-use, you will lower your up-front costs and ramp up your return on investment – right from the start. FREE 30-day trial available.
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With thousands of customers globally, NetSuite has earned numerous awards for market leadership and innovation. Customers, analysts and press recognize that NetSuite alone provides integrated front office CRM, back-office ERP, and ecommerce in one powerful application with the modularity and flexibility to meet your specific business needs. NetSuite solutions and applications provide real-time business intelligence on every department within your company and eliminate the majority of IT costs and the headaches that go with them.
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Star is a market leading organisation in business management software solutions. Our expertise covers the areas of ERP, CRM, HRM, SCM, Distribution, Job costing, eBusiness, eTimesheets and Financial Management. Our team can guide you through the entire process including, System Design, Implementation, Training, Consulting, as well as Customisation & Programming when required.
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MYOB Enterprise Solutions help deliver insight and control across complex and growing businesses. With flexible scalable ERP systems we take care of all aspects of your business from Finance to Job Costing, Point of Sale, Fixed Assets, Customer Relationship Management, Reporting, Inventory Control and Payroll.
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Greentree’s business software is today’s ultimate painkiller and multi-vitamin.
Imagine all your staff having the operational intelligence at their fingertips to perform at their best. Discover how automating many common and regular processes will have your business humming. Picture your talented people being freed up to spend more time developing new ideas and making better decisions. We are unashamed technology and business buffs; fanatics; addicts. Call us what you will, we have one obsession: building the best business software.
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Sage Business Solutions is a subsidiary of Sage Software Australia, one of the leading suppliers of business management software and related products and services to small and medium sized businesses.Sage Business Solutions has an extensive suite of world-class CRM and ERP solutions designed to increase productivity, reduce costs and provide competitive advantage for large, medium and small businesses ranging from enterprises with over 500 employees to single office/home office operations.
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Enabling is a recognised leader in the provision and support of business management applications throughout Australia and New Zealand, especially in the areas of technical and development expertise, solution design and long-term customer service.
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Develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledge base, and reporting tools with Microsoft Business Solutions CRM modules. Microsoft CRM is easy to deploy, integrate, and customise.
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Other CRM Vendors
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Vendor / Product* |
Description** |
Local Contacts |
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Netsuite |
Cloud-based integrated ERP/CRM suite |
www.netsuite.com |
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StayinFront |
On-demand or on-premise CRM and mobile sales suite |
www.stayinfront.com |
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Salesforce.com |
Cloud-based CRM suite moving to enterprise cloud computing platform provider |
www.salesforce.com |
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ZOHO |
Suite of online collaboration applications including CRM |
www.zoho.com |
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Pivotal |
On premise CRM suite integrated with Microsoft Office |
www.cdcsoftware.com.au |
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Maximizer |
On premise CRM with remote web access and mobile modules |
www.maximizer.com.au |
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RightNow |
Comprehensive call centre CRM solution focused on customer service |
www.rightnow.com |
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Consona |
CRM suite specialising in customer service via either on-premise or cloud options |
www.consona.com |
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Oracle |
Multiple CRM offerings from specialist cloud-based CRM On Demand to on-premise Siebel along with ERP packages with CRM modules |
www.oracle.com |
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SAP |
CRM capabilities embedded within the wider ERP suite |
www.sap.com |
*Based on review of company websites. Cloud-based relates to applications that are deployed 100% via a browser. Most other solutions will be on-premise or hosted, and most have modules that are accessible via the web or mobile applications.
CRM solutions are designed to maximise sales and marketing effectiveness as well as increasing customer satisfaction in an age where customers can interact with businesses in many new ways. As well as the traditional forms of interaction such as face-to-face contact with field sales staff or store attendants, customers may now contact an organisation through call centres, online stores, or email. In order to maximise each opportunity from a customer interaction, enterprises need to co-ordinate all of these customer 'touch-points.’
By knowing all previous interactions and transactions that the company has had with any given customer, regardless of channel, and by delivering that information to front office staff in real-time, the next time that customer interacts with the company, the company will be in a position to both satisfy that customer on the one hand, and drive revenue by selling complementary services and products on the other.
CRM solutions provide for the functionality to be able to integrate these 'touch-points' and to analyse, process and report this information to front-line sales and marketing departments at each customer contact. Organisations gain a personalised, or unified, view of their customers, in order to better understand their customers unique demographics and create customer profiles to be used by the sales and marketing departments.
Some organisations that have re-engineered their CRM processes have reported spectacular revenue increases and reductions in the cost of sales, while other implementations have generated minimal gains or no improvements at all.
Experience has proven that any CRM implementation project should be managed in a staged approach starting with core CRM functionality that addresses the most frustrating issues facing the support, sales and marketing departments, rather than management or enterprise-wide functionality. This approach ensures the vital involvement and buy-in of the end users of the system right from the outset. Additional enterprise-wide functionality will then be simpler to implement.
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Digital Literacy: Getting your workplace up to speed |
A business isn’t getting the best out of their work staff if workers aren’t using the technological tools given to them to the best advantage. An expert explains what needs to be done and how best to approach it. By Colin Phillips |
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CRM that delivers: what you can do NOW to make it work! |
Despite the fortunes being spent on CRM software, if your tools and your people aren’t correctly lined up, you’re probably missing your target. The good news is that working largely with existing technology, you can align people and processes to unlock maximum CRM value. |
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Silver bullet? CRM on demand |
Is the software-as-a-service model of delivering CRM just a wave like any other or a Tsunami force your business can’t ignore? CRM expert Trudy Barnett investigates. |
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You want CRM with that? |
Having made the decision to get serious about Customer Relationship Management (CRM), what does a business need to do to make the CRM dream a reality? Do you opt for a ERP solution with a built in CRM module – or go for a standalone CRM package? Davd McNickel investigates the options. |
