Microsoft Dynamics for customer relationship management CRM

Empower every employee to boost sales, satisfaction, and service with automated CRM that's easy to use, customize, and maintain

Your customers and you share the same goal: You want your business to deliver value by satisfying critical needs efficiently. Customer relationship management (CRM) tools from Microsoft Dynamics enable your company to be that kind of business.

Use familiar software solutions to help empower your employees to function at optimal productivity levels, to deliver high-quality services and responsive communications, and to obtain better results from your sales and service business. Microsoft Dynamics business software offers a wide spectrum of feature-rich, affordable CRM solutions to help you meet your specific needs.

Online guide: Get tools to help you select a CRM solution

Microsoft Dynamics CRM in action
 
Transform your business for consistent results

Act on opportunities, and keep customers satisfied

Microsoft Dynamics for field service management

Microsoft Dynamics products and services for CRM

Microsoft Dynamics driving other areas of your business

Highlights

Transform your business for consistent resultsa
Microsoft Dynamics solutions can help extend the skills, processes, and tools you already own and use, and enable you to derive more value from existing investments. You can automate many routine and frequently occurring tasks, help reduce rekeying data and other busywork, and concentrate on making a difference for the business. Work the way you prefer to run your business—but with measurably increased results and tangible improvements across your processes and key relationships. Read More
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Act on opportunities, and keep customers satisfiedB
Your sales, marketing, and service employees understand that they are tasked with realizing your ambitions. Every time they plan a marketing activity, engage with a customer, close a sale, or contact a prospect, they can either accomplish or miss the business goals. Microsoft solutions for CRM, such as Microsoft Dynamics CRM 3.0, help you enable your employees to be productive and successful—consistently and predictably.
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Microsoft Dynamics for field service managementC
Empower your field service and sales force to increase the company’s business performance while helping improve customer satisfaction.
Improve field-service performance
Deliver higher service levels to customers
Grow into new, profitable markets

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Microsoft Dynamics products and services for CRMD
Microsoft Dynamics solutions are typically implemented for you by a Microsoft partner with the right industry and technical expertise. Implementations are painless and fast, enabling your business to continue without interruption. Your in-house technologists or Microsoft partner can customize the solutions and help to ensure they suit your requirements. Because the solutions require little continuous maintenance and have a low-adoption threshold with users, you can enable your IT staff to focus more on business-critical issues rather than on running technology.

Whether you run a small, growing business or a large organization with a high number of customers and large sales and marketing teams—you can use Microsoft Dynamics to help you manage relationships even better. Consider and choose from a variety of products.

Microsoft Dynamics driving other areas of your businesse
Whatever your business needs, we provide integrated e-business solutions to help you, and the people who work for you, maximize efficiency. Microsoft Dynamics products and services make it easier for your team to do business with your customers, vendors, and partners.

Microsoft Dynamics applications address the following business needs:

Microsoft Partners on iStart

Sydney
Level 16
124 Walker Street
North Sydney NSW 2060
Tel: +61 2 9919 8900
Fax: +61 2 9923 1415

Melbourne
Level 6
500 Collins Street
Melbourne Vic 3000
Tel: +61 3 9613 0205
Fax: +61 3 9629 3471

Brisbane
Level 7
102 Adelaide Street
Brisbane QLD 4000
Tel: +61 7 3018 2400
Fax: +61 7 3018 2442

For more Information
Go to www.microsoft.com.au/dynamics

Contact Microsoft

Microsoft Dynamics
1 Epping Road
North Ryde, NSW 2113

Microsoft Solution Specialists
Phone: 1800 197 960
Email: askdyn@microsoft.com

Case Studies

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Professional Advantage provides CRM answer for Kingfisher Intl
Kingfisher had been using customer relationship management (CRM) software for more than 10 years, starting with a DOS version of ACT. Over time, however, the company had outgrown ACT and was looking for a replacement that would provide more sophisticated capabilities. Professional Advantage had the answer... READ MORE >

 
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