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FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service.
FrontRange product families are designed to optimise customer investment by their interoperability, specifically for mid market, small-to-medium-enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine®; IT Service Management including the HEAT® and ITSM product lines; and Communication Interaction Management, including IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today. |
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Introducing GoldMine® Enterprise, the newest member of the GoldMine® relationship management product line, designed for mid-market and enterprise organisations. Combining the latest in access delivery, and integration capabilities, GoldMine Enterprise allows you to redefine your business relationships and reinvent your sales process. |
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Introducing GoldMine® Premium, an enterprise-class relationship management system, with features designed for the mid-market, although some small businesses with advanced service and support needs may choose GoldMine Premium. Easy-to-deploy and rapidly adopted, the solution ensures quick ROI. |
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GoldMine® Corporate is a CRM workhorse designed for small businesses. With robust functionally, low total cost of ownership, and agile integration capabilities, GoldMine Corporate provides a full-featured solution for organisations that do not require the advanced service and support of GoldMine Premium. |
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HEAT delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature set without excessive training demands. HEAT is an effective solution for any size company, in any vertical, and is the best-in-class solution for small to mid-sized organisations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity. |
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HEAT Voice Enablement is a suite of integrated voice applications. These telephony solutions can reduce workload, improve call handling, and increase productivity. Integration of voice technology with your business information creates new bottom-line value. Using FrontRange Voice technology, the platform is scalable, flexible, and cost-effective - HEAT users enterprise-level functionality at an affordable price. |
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HEAT Self Service increases customer service desk productivity by routing routine technical issues to your customer support center, reducing call volume. Customers often receive the information they need faster than with a human interaction, leading to increased customer satisfaction. You can integrate Self Service with HEAT Service and Support to gain a complete view of customers' or employees' interactions with the customer self service support center. |
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HEAT Inventory Management maximises the return on your IT investment by actively managing your IT assets, software licenses, and lease agreements. HEAT Inventory Management simplifies asset management by providing concise, timely, and detailed asset information. Give your organisation the tools to control your IT budget and optimise operations. Integration with other HEAT modules enables easy transers of asset information to call tickets. |
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FrontRange Voice - the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimise equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs. |
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Office Phone
Access traditional and Internet phone services from one system while deploying a feature-rich IP-PBX business telephone system, VoIP, interactive voice response (IVR), auto attendants, softphone/agent dashboard, unified voice and email messaging, and more.
- Desktop Handsets
- PC Soft Phone
- Unified Messaging
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Support Desk
Lower call volume, increase first-line resolution, and lower costs. Choose from a comprehensive service management suite. Efficiently log call tickets, enable customer voicemail ticket generation and password resets, and more!
- Screen "Pop" Information
- Self Service Management
- Skills Based Routing
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Telesales
FrontRange Voice is the only telephony system with integrated customer relationship management (CRM). You can manage the customer's experience and leverage your information with each call.
- Automated Dialer
- Call Scripting
- Call Routing
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Remote Users
Get the right call to the right person, regardless their physical location. From a single server, use VoIP to extend advanced telephony features to remote offices, telecommuters, and mobile workers.
- At Home Agents
- Outsourced Agents
- Distributed Facilities
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FrontRange ITSM is a customisable, cost-effective IT management solution empowering world-class service and management. Each module can stand alone or efficiently with the others. Built specifically for small to mid-size organisations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology. |
| What are your priorities for IT Service Management? |
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IT Workflow Automation
Automation’s ROI includes more than lowering the costs of repetitive business processes. Automation allows you to quickly identify exceptions, apply resources and enforce priorities. Real-time service data lets you address issues before they become problems. FrontRange ITSM lets you truly manage automation.
Business Alignment
ITSM has moved from simply maintaining system stability to aligning people and IT with the delivery of business value. ITSM must continually improve service delivery and customer satisfaction, increase productivity of the business overall, and contribute to the bottom line. FrontRange ITSM means your business drives your technology. |
Increased Productivity
Productivity gains come naturally as you streamline workflow, manage change efficiently, and optimise the benefits of change. Service responsibilities have often expanded across multiple business units. ITSM enables you to standardise IT processes and support effective process. FrontRange ITSM simply lets you do more.
Compliance
Regulatory needs, such as SOX, COBIT, HIPAA, ISO, present complex challenges. ITSM allows you to stay in compliance and prove compliance, without compliance becoming your core competency. ITSM provides tools for corporate governance, data security/privacy, and sound financial reporting. FrontRange ITSM means you've got it covered. |
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See how FrontRange ITSM meets your priorities |
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Best Practices & ITIL® Library |
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Introduction to ITIL for the IT Executive
ITIL requires knowing the discrete set of services offered and knowing the customer needs. The ITIL processes must support these services and must also provide mechanisms by which customer and business needs can be identified, so that the services and processes can be adjusted constantly.
Assessing SOX’s Impact On IT
The Sarbanes-Oxley Act of 2002 (SOX) continues to challenge and befuddle IT shops and risk.
View All Articles in IT Management Library |
For further information and/or a demonstration contact...
Mardi Greenstein
FrontRange Solutions
Phone: +61 2 8080 3300 |
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Case Studies
FAN Welding repairs sales pipeline fluctuations with FrontRange GoldMine
CRM had become a vital component in this automotive body repair equipment supplier’s growth strategy so it turned to FrontRange for a solution to centralise information across multiple systems... READ MORE >
Green’s Foods creates recipe for consumer relation success
The baking mixes manufacturer serves up a helpdesk treat using FrontRange HEAT... READ MORE >
Cliftons' 5-fold jump in business with Goldmine CRM
FrontRange Goldmine CRM is helping the company streamline, co-ordinate and measure its sales and marketing efforts across nine locations in three countries. "We now acquire 50 new clients a month," explains general manager Matthew Longmore (pictured)... READ MORE >
Synergy Audio Visual achieves business transparency with FrontRange GoldMine CRM
With numerous product lines and hundreds of customers, Synergy needed to move its CRM system from Outlook and paper diaries. Frontrange's Goldmine was the solution they were looking for... READ MORE >
Goldmine drives Citroen fleet and business sales
READ MORE >
Goldmine hits the marque at BMW
When BMW piloted the GoldMine CRM system in New Zealand the implementation was so successful that the solution has since been adopted worldwide… READ MORE >
CUSCAL Reaps Customer Service Rewards with GoldMine
With a large number of customers distributed around the country and using a broad and diverse range of products and services, CUSCAL experienced ongoing problems accessing consolidated information on each of its customers in a meaningful, centralised and up to-date manner. READ MORE >
Get the biggest bang for your marketing buck!
In today’s competitive business environment, giving Sales and Marketing teams the right CRM solution will help them do their jobs better, shorten the sales cycle, enhance first impressions, follow through on all leads with the appropriate resource and generally become more productive. Read on for how... READ MORE >
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