Website: www.adept.com.au 
Email: sales@adept.com.au

ERP (Enterprise Resource Planning)

Embedded CRM

Rather than being a stand-alone module, Adept’s CRM is embedded within the ERP application. Consequently, whenever information about a customer or creditor is updated, that information is immediately available to the CRM.  Critical information becomes accessible to key stakeholders, improving the ability to share information and improve customer and staff satisfaction. With embedded CRM software, you can strengthen the loyalty of your customer base thanks to easier communication, faster problem-solving and staff that have a more accurate understanding of customer needs.

Highlights include:

• centralised source of real-time customer and prospect information
• interface oriented for customer service
• customer and prospect segmentation using contact profiling
• target marketing campaigns via HTML email, email, SMS or direct mail
• view and maintain critical customer information and prospect documents
• quick and simple letter generation, including overdue collection letters
• entry of sales opportunities and tracking of sales pipeline

Web self-service

The Web provides a pervasive platform through which you can deliver business services to your customers. With Adept's e-business solutions, you can give your customers 24x7 self-service access to real-time information, tailored specifically to their needs.

Self-service through the web improves customer satisfaction, lowers operating costs and positions your business at the forefront of competitive capability. Whether your customer wishes to download an invoice, check stock availability in your warehouse or enquire on expected shipment dates, Adept's web solution will extract data seamlessly from the ERP system and deliver accurate, relevant real-time information.

Business Intelligence from your ERP system

The Adept Reporting Tool (ART) provides a simple, yet powerful, solution to your business intelligence needs. Using ART, you can quickly extract information from your Adept ERP application and present it in the form of reports, charts and cross-tabulations. Information can be output in a wide range of formats, including directly to spreadsheets. For example, you might use ART to extract sales by product for a specific sales area and then generate an Excel spreadsheet for further analysis in an Excel Pivot Table. Alternatively, you might use ART to identify high stock levels of obsolete stock by warehouse and then discuss with your branch managers strategies to clear the obsolete stock.  Distribute information to mobile devices via email.

Learn more about business intelligence in Adept’s ERP

Scalable Accounting Software

As your business expands, it is imperative that your accounting software is able to grow with you. Features such as multi-currency support, and the ability to report and consolidate information via cost centres become critical to your ongoing success.

With Adept’s Financial modules, you can effortlessly incorporate additional companies or divisions. As well, you can report flexibly at cost centre, company or group level

View more information on Adept’s accounting modules

Improved Inventory Control

Adept's Supply Chain Management provides you with an extensive suite of fully integrated modules to improve the accuracy of your inventory management and maximise profitability. Implemented in conjunction with Adept Financials, Adept's Supply Chain Management delivers a reliable, robust and comprehensive business ERP solution. Use Adept’s e-business solutions to offer specials and clearance stock over the web, thereby reducing excess inventory.

Find out more about Supply Chain Management in Adept

	“We have been impressed with Adept’s ability to deliver the technology required for us to manage our business, maintain our inventory management and, more importantly, optimise customer satisfaction.” Ross Williamson – National Operations & IT Manager Alemite Lubrequip
	“I have been using Adept for nearly 15 years now across four different businesses. Throughout that time, a couple of things stand out: the robustness and reliability of the software and the willingness of the staff to understand and address the business issues faced.” Craig Stewart, Chief Executive Officer Daily Fresh
	“We deployed Adept’s application in 2008 to allow our wholesale customers to order fuel online.  Adept’s technology gives us a competitive edge and helps us to deliver a cost-effective solution to our customers.” Claude Mestrov, Manager United Petroleum
	“We have found that the Adept team is always available to assist in improving our reports and making them more strategic to our business. One of the advantages of dealing with a company such as Adept is that they have the ability to look at our business and come up with something that meets our business needs.” Sol Caganoff, Chief Executive Officer BLC Cosmetics
	“We are now able to analyse and quickly consolidate information across the whole group. Previously, this had to be done manually, so we couldn't guarantee the accuracy of information. Adept gives us the ability to manage our business more effectively.” Jacqueline Worrall, Financial Controller Dockside Group

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Contact Adept

Adept Business Systems
Level 1, 12 Tryon Road,
Lindfield NSW 2070 Australia
Phone: +61 2 9330 5555
Fax: +61 2 9330 5599

Website: www.adept.com.au 
Email: sales@adept.com.au