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Real-time mobile workforce solutions for service on the move
Blackbay specialises in the development and implementation of mobile enterprise solutions and services for supply chain and field service operations. A market leader in the rapidly growing enterprise mobility market, Blackbay has been delivering mobile data solutions for over 15 years to a growing list of premium clients. Customers include Royal Mail (UK), Australia Post, Dyson, Erimus Housing, Martlet Homes, Konica Minolta and Chubb.
Our Solutions
Service Connect
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In today’s demanding competitive environment, organisations are under constant pressure to make efficiency and productivity gains – to improve customer service levels without driving up costs. Nowhere is this more vital than in the mobile field-service workforce.
Whether you have 20 or 200 or 2,000 mobile field workers, Service Connect enables your organisation to make significant efficiency and productivity gains through improving communication and information flow between field workers, administrators and management. |
Blackbay’s customers have seen Service Connect deliver:
- Improved administration and management control
- Shorter job life-cycles and more jobs accomplished in a day
- Greater administrative accuracy and improved management information
- Faster, more consistent communication
- Time savings and an increase in productive hours
- Reduced transportation costs
- Integrated satellite navigation minimises time between jobs
- Environmental gains through reduced travel times/distance
- Better accuracy in time and materials sign-off
- Tighter stock/inventory management
- Overall improved customer service and worker efficiency
Connecting field-workers to base with easy-to-use hand-held devices, Service Connect provides:
- Automated job dispatch
- Real-time action and event tracking
- Real-time base and in-vehicle stock management
- New quotes and jobs can be created in the field
- Automated service and inspection forms
- Distance and fuel tracking
- Text messaging
Service Connect is designed to deliver maximum benefit to your business and your field staff. The business is rewarded with significant improvements in overall operation, while field staff are well-supported and able to concentrate on the job at hand. (PDF - size 270kb)
Click here to download the Service Connect Brochure (PDF - size 270kb)
Delivery Connect
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With more organisations competing to provide delivery services and the customer base for internet shopping growing year on year, is it vital that courier and other logistics services can deliver their own or their clients’ consignments on time and cost-effectively.
Every logistics transaction, pickup or delivery, results in paper. Problems can arise due to illegible handwriting, mistakes and data entry errors. Proof of delivery and track-&-trace facilities often depend on this paperwork, and customer service issues are the inevitable result of poor quality data.
Delivery Connect supports a wide range of logistical operations from point-to-point pickup and delivery through hub-&-spoke, depot operations and asset or equipment tracking. Delivery Connect is designed to improve supply chain management, information flow and accuracy, and boost customer service. |
Blackbay’s customers have seen Delivery Connect yield:
- Reductions in paperwork
- Improved accuracy and timeliness
- Lower communication costs
- Simplified control operations and processes
- Reduced cash collection cycle
- Administrative efficiencies
- Travel and routing efficiencies
- Improved stock control accuracy
Connecting dispatch drivers to base with easy-to-use hand-held devices, Delivery Connect provides:
- Automated job dispatch
- Barcode and RFID scanning
- Dynamic stock management
- Proof of Delivery
- Text messaging
- Time and event tracking
- GPS based navigation
- Equipment tracking
Click here to download the Delivery Connect brochure (PDF - size 340kb)
Vehicle Mounted Cradles
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Vehicle mounted cradles hold handheld computer devices in vehicles. Blackbay has developed a range of rugged and reliable cradles and accessories to accompany our Delivery Connect, Service Connect and Blackbay Housing Connect solutions.
Features include:
- Mounting options/modular design
- Integrated power supply for charging
- One handed insert and release
- Adjustable direction for viewing
- Secure locking to minimise vibration effects
- Accessories such as pouches, belt clips, neck lanyards and hand-straps
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Click here to download the VMC brochure (PDF - size 292kb)
Contact Us
Blackbay Australia Ltd
Email: kate.kinraid@blackbay.com.au
Mobile: + 61 400 18 19 50
Website: www.blackbay.com
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